1. Introduction
NursingApproach ("we", "our", "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our platform.
2. Information We Collect
Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Residential address
- Date of birth
- Profile photograph
- Government-issued identification
Professional Information
For healthcare professionals:
- Nursing licenses
- Certifications
- BLS and CPR credentials
- Specialty information
- Employment history
- Assessment results
- Credential expiration dates
Facility Information
For facilities:
- Business information
- Facility details
- Owner information
- Business registration documents
- Facility photographs
- Tax identification information
Compliance Information
We may collect:
- Background check information
- Drug screening status
- Proof of residence
- Training completion records
- Compliance documentation
Financial Information
We may collect:
- Bank account information
- Payment preferences
- Transaction history
- Invoice history
Payment card information is processed by third-party payment providers and is not stored directly by NursingApproach.
Geolocation Information
The Platform may collect location data to:
- Display nearby shifts
- Verify attendance
- Validate clock-in and clock-out activities
- Resolve attendance disputes
- Improve platform services
Location data may be collected only when relevant features are used.
3. How We Use Information
We use collected information to:
- Create and manage accounts
- Verify identities
- Validate credentials
- Conduct compliance reviews
- Match healthcare professionals with assignments
- Process payments
- Generate invoices
- Send notifications
- Improve Platform functionality
- Prevent fraud
- Meet legal and regulatory obligations
4. Competency Assessment Data
We may collect and store:
- Assessment responses
- Assessment scores
- Attempt history
- Completion dates
- Competency records
This information may be used to determine eligibility for assignments and compliance requirements.
5. Information Sharing
We may share information with:
Facilities
Healthcare professional information necessary for assignment consideration, including:
- Profile information
- Credentials
- Certifications
- Assessment status
Service Providers
Third-party providers assisting with:
- Payment processing
- Identity verification
- Cloud storage
- Email delivery
- Analytics
- Background screening
Legal Authorities
We may disclose information when required by:
- Law
- Court order
- Regulatory request
- Patient safety investigation
6. Data Retention
We retain information for as long as necessary to:
- Provide services
- Meet regulatory obligations
- Resolve disputes
- Enforce agreements
Certain healthcare staffing records may be retained longer to satisfy compliance requirements.
7. Security
We implement reasonable administrative, technical, and organizational safeguards including:
- Encryption in transit
- Access controls
- Audit logging
- Role-based permissions
- Credential protection mechanisms
No method of transmission or storage is completely secure.
8. User Rights
Subject to applicable law, users may request:
- Access to their information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of processing
- Data portability where applicable
Requests may be submitted through the Platform or by contacting us.
9. Cookies and Analytics
We may use:
- Essential cookies
- Authentication cookies
- Analytics tools
- Performance monitoring tools
Users may manage certain cookie preferences through browser settings.
10. SMS, Email, and Push Notifications
We may send communications relating to:
- Account activity
- Shift opportunities
- Credential expiration
- Compliance updates
- Billing and payments
- Security alerts
Users may manage communication preferences where permitted by law.
11. Children's Privacy
The Platform is not intended for individuals under 18 years of age.
We do not knowingly collect information from children.
12. International Transfers
Information may be processed and stored in countries other than the user's country of residence.
Appropriate safeguards will be implemented where required by law.
13. Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on the Platform with a revised effective date.
14. Contact Us
For privacy-related questions:
privacy@nursingapproach.com
support@nursingapproach.com
NursingApproach Compliance Team